Overview

We supply commercial-grade equipment, utensils, textiles, furniture, cleaning materials and operational essentials for the hospitality industry. As many of our products are business-use and occasionally custom-made, specific policies apply.

Eligibility for Returns

• Returned within 14 days of delivery
• Unused, uninstalled & in original condition
• Original packaging intact
• Includes manuals & accessories
• Valid proof of purchase

Non-Returnable Items

• Custom printed / engraved items
• Made-to-order products
• Opened hygiene or cleaning chemicals
• Used utensils, cookware & textiles
• Consumables (napkins, gloves, disposables)

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, notify us within 48 hours and include:

• Photos of damage
• Package and shipping label
• Visible impact areas

How to Start a Return

Email our support team:

support@yourcompany.com

Please include order number, product details, and reason for return.

Restocking Fees

Certain commercial products may incur a 10–25% restocking fee to cover inspection & repackaging.

Refund Processing Time

Refunds are processed within 5–10 business days after inspection.

Return Shipping Costs

Customers are responsible for return shipping unless the error is ours.

Warranty Claims

Some commercial equipment includes manufacturer warranty. We help facilitate claims.