Elite Wooden Luggage Rack
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Frequently Asked Questions
Do you support recurring or scheduled deliveries for the products?
+Yes. If you require regular replenishments (monthly or quarterly), we can set up a supply schedule to ensure you never run out of stock.
How do I request a quotation?
+Simply add the required items to your Order Basket and submit your enquiry. Our team will email you a detailed quotation including prices, lead times, and specifications.
Do you offer bulk and project pricing?
+Yes, we provide special pricing for bulk orders and hotel or restaurant projects. Please mention quantities and project details in your enquiry.
Are your products customizable or brandable?
+Many of our products can be customized with logos, colors, or specifications. Customization options, minimum order quantities, and lead times will be shared after your enquiry.
Is there a minimum order quantity (MOQ)?
+Some items may have a minimum order quantity depending on the product type or customization. Our sales team will advise you accordingly.
What is the typical delivery time?
+Delivery time depends on product availability, order size, and customization. Stock items are usually delivered faster, while made-to-order items may require additional lead time.
Do you supply only in Qatar or internationally as well?
+We primarily serve Qatar and the Middle East, and can also handle international orders upon request. Shipping terms will be confirmed during quotation.
How will I receive updates after submitting the Order Basket?
+Once your enquiry is submitted, you will receive a confirmation email immediately. Thereafter our sales team will contact you by email or phone with pricing, availability, and next steps.
Is there warranty on the products?
+Warranty varies by product category. Most equipment items come with a 6–12 month manufacturer warranty, while consumables and textile items do not include a warranty but are covered under our standard replacement policy.
Additionally, for many equipment products, you can opt for an extended warranty at a nominal cost, giving your hotel added protection and long-term peace of mind.
Can I place an order directly on the website?
+No, online payment and checkout are not available. The website is designed for product selection and enquiry submission. Our sales team will contact you with pricing and availability.
What is your return policy for hotel supply items?
+Returns are accepted within 7 days for unused products in original condition. Customized or logo-printed items are non-returnable unless defective.
What if the product arrives damaged or defective?
+We offer a hassle-free replacement guarantee. If the product arrives damaged or not as described, simply inform us within 48 hours, and we will replace or refund it.
What is the estimated delivery time for the products you supply?
+Most products are delivered within 2–5 business days depending on location and stock availability. Larger orders or customized requirements may take slightly longer.
Are the products hotel-grade quality?
+Yes. All our products are designed and tested to meet commercial hotel standards. Whether it’s linens, kitchenware, housekeeping tools, or guest room items, each product is suitable for high-usage environments.
How does the order basket work?
+You can add products to the Order Basket to compile a list of items you are interested in. This basket is used to send an enquiry, not to make an online payment.
