Top Open Safe Box
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Frequently Asked Questions
Why should we buy from Lumin instead of other suppliers?
+We specialize in hotel-grade supplies with strict quality control, fast delivery, and reliable post-purchase support. Our products are curated specifically for high-usage hospitality environments, ensuring durability, consistency, and value for money. Hotels choose us because of our transparent pricing, commercial-quality products, responsive customer service, and a proven track record of serving leading hotels across the region.
Can we customize products with hotel branding (logo or colors)?
+Yes. Many items such as amenities, linen tags, serviceware, and signage can be customized. Minimum order quantity may apply.
Do you support recurring or scheduled deliveries for the products?
+Yes. If you require regular replenishments (monthly or quarterly), we can set up a supply schedule to ensure you never run out of stock.
Is there warranty on the products?
+Warranty varies by product category. Most equipment items come with a 6–12 month manufacturer warranty, while consumables and textile items do not include a warranty but are covered under our standard replacement policy.
Additionally, for many equipment products, you can opt for an extended warranty at a nominal cost, giving your hotel added protection and long-term peace of mind.
Is the pricing inclusive of installation or setup (if applicable)?
+For selected equipment, installation support is available. Smaller items typically do not require installation.
What is your return policy for hotel supply items?
+Returns are accepted within 7 days for unused products in original condition. Customized or logo-printed items are non-returnable unless defective.
What if the product arrives damaged or defective?
+We offer a hassle-free replacement guarantee. If the product arrives damaged or not as described, simply inform us within 48 hours, and we will replace or refund it.
What is the estimated delivery time for the products you supply?
+Most products are delivered within 2–5 business days depending on location and stock availability. Larger orders or customized requirements may take slightly longer.
Do you provide bulk or wholesale pricing?
+Yes. We offer special wholesale pricing for hotels placing bulk orders. You can add all your required products to the Enquiry Cart and submit them together as a bulk enquiry. Our team will review your list and provide the best possible pricing based on quantities, product mix, and repeat purchase frequency.
Are the products hotel-grade quality?
+Yes. All our products are designed and tested to meet commercial hotel standards. Whether it’s linens, kitchenware, housekeeping tools, or guest room items, each product is suitable for high-usage environments.
How can we contact support if we have questions about the products?
+You can reach our customer support team anytime at [support_email].
